Robert Kugel's Analyst Perspectives

How to Start Integrating Business Planning

Posted by Robert Kugel on Jul 26, 2012 10:57:03 AM

Usually, just figuring out how to start the process of change is a major barrier to improvement in business. I think that’s especially true when it comes to integrated business planning (IBP). I started using that term six years ago to differentiate that process from financial budgeting and the many other forward-looking activities used in companies. IBP applies to a longstanding objective: bringing together the disparate strands of forward-looking activities across a corporation to foster internal alignment, enhance agility and therefore increase financial returns and improve strategic position. Especially in larger companies, fragmented planning efforts prevent companies from achieving these goals. They miss opportunities to sell more, incorrectly allocate their resources to less productive or less profitable activities and react too slowly to changing market conditions.

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Topics: Budgeting, Business Collaboration, Business Performance Management (BPM), Customer Performance Management (CPM), driver-based, Financial Performance Management, Financial Performance Management (FPM), Integrated Business Planning, Operational Performance Management (OPM), Planning, Reporting, Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM), Office of Finance, Big Data

Financial Institutions Need Dynamic Risk Management

Posted by Robert Kugel on Jul 19, 2012 11:48:10 AM

Planning portfolio risk follows the same basic tenets as other sorts of business planning. It must be done in the context of a time dimension. In business, short-term plans are developed with a lot of givens or constraints. For example, capacities are fixed, because it’s impossible to wave a magic wand and bring a new factory on line, stuff more machine tools into already jammed facilities or source more raw materials in a capacity-limited supply chain. Short-term plans also incorporate assumptions about external forces (such as the economy, competitive moves or regulation) that are fixed or change very little in this period. By contrast, long-range or strategic planning is relatively unconstrained. The countries, markets or products that an organization can offer, for example, are not limited by current conditions. Indeed, that’s an essential point of long-range planning: assessing the impact of significant changes to today’s givens or assessing how to manage the impact of expected future trends.

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Topics: Analytics, Business Analytics, Business Performance Management (BPM), Business Planning, Financial Performance Management (FPM), Governance, Risk & Compliance (GRC), GRC, Information Management (IM), Operational Performance Management (OPM), Risk, Sales Performance Management (SPM), Office of Finance

Is Your Vendor Hot in Financial Performance Management Software?

Posted by Robert Kugel on Jul 17, 2012 10:07:14 AM

We recently issued our 2012 Value Index on Financial Performance Management (FPM). Ventana Research defines FPM as the process of addressing the often overlapping people, process, information and technology issues that affect how well finance organizations operate and support the activities of the rest of their organization. FPM deals with the full cycle of finance department activities, which includes planning and budgeting, analysis, assessment and review, closing and consolidation, internal financial reporting and external financial reporting, as well as the underlying information technology systems that support them. We construct the Index through a detailed evaluation of each product’s suitability to task in five categories, as well as the effectiveness of the vendor’s support for the buying process and customer assurance. The resulting index gauges the value offered by a vendor and its products.

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Topics: Analytics, Budgeting, Business Analytics, Business Performance Management (BPM), CFO, closing, Consolidation, contingency planning, Financial Performance Management, Financial Performance Management (FPM), Mobile, Planning, Predictive Analytics, Value Index, Office of Finance

CODA Financials Has a Flexible Approach to ERP

Posted by Robert Kugel on Jul 16, 2012 10:43:23 AM

CODA’s Financials has a specific target market, from companies in the upper half of the midsize range to the lower end of the large range (that is, companies with 500 to 2,500 employees) in services (not manufacturing) businesses. CODA, the company, started in the 1990s and differentiated itself by designing ERP and accounting software to run on a multidimensional database rather than the more common relational databases of the day. This has proven to be an elegant approach, because businesses inherently  have multiple perspectives from which to view and describe their operations. Some of the most common dimensions include products, customers, corporate business units, time and currency. Each of these can be defined in a hierarchy: Individual stock-keeping units are part of products, which are part of product families, which may be part of a specific brand. Days are parts of weeks or months, which are part of quarters, which are part of years. If the multidimensional database had been available in the 15th century when Fra Luca Pacioli codified double-entry bookkeeping, I’m certain the friar would have kept his books in this form.

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Topics: Analytics, Business Analytics, Business Performance Management (BPM), CFO, Cloud Computing, CODA, Customer Performance Management (CPM), ERP, Financial Performance Management (FPM), FinancialForce, financials, Operational Performance Management (OPM), Sales Performance Management (SPM), Office of Finance

Make Spreadsheet Competence a Priority

Posted by Robert Kugel on Jul 13, 2012 11:52:35 AM

I’ve written frequently on issues that confront desktop spreadsheet users, such as business modeling and capital investment, as well as the risk and control issues spreadsheets pose and their contribution to paralysis by analysis. I focus mainly on the technology aspects of organizational challenges, and I usually recommend replacing stand-alone desktop spreadsheets with more appropriate tools. Yet there are many instances where spreadsheets work well, and in other cases people continue to use them when they shouldn’t. For these reasons, executives and managers must pay attention to spreadsheet training. Many people who use spreadsheets have overblown estimations of their own competence, often those who use them all the time and have years of experience. With these and other tools, unless people are tested and trained on a recurring basis, one can never be sure how well they perform. The consequences of poorly trained spreadsheet users can be significant, both in terms of their impact on direct productivity and in relating to the capabilities of the spreadsheet files they construct and the potential for errors in poorly crafted ones.

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Topics: Business Analytics, Business Performance Management (BPM), CFO, finance, Financial Performance Management (FPM), Governance, Risk & Compliance (GRC), GRC, Operational Performance Management (OPM), Training, Office of Finance, Business Intelligence

Companies Need Unified Approach to GRC for IT

Posted by Robert Kugel on Jul 12, 2012 11:55:22 AM

One of the most important trends in business over the past 20 years has been the broadening use of information technology to manage and support activities. In the early decades of business computing, companies developed islands of automation for largely numeric functions such as billing, inventory management and accounting. Each ran on a proprietary system and engaged the time of a relative handful of employees. Today, just about everyone works with an IT system for at least some of their operational or administrative tasks. They rely on these systems to support many of their daily routines, from recording transactions to using analytics to provide alerts, insights and decision support.

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Topics: Analytics, Business Performance Management (BPM), compliance, finance, Financial Performance Management (FPM), financial risk management, Governance, Governance, Risk & Compliance (GRC), GRC, IT Performance Management (ITPM), IT Risk Management, Management, Operational Performance Management (OPM), Performance Management, Predictive Analytics, Risk, Customer Experience, Big Data, Business Intelligence

Get Serious about Managing Customer Profitability

Posted by Robert Kugel on Jul 12, 2012 9:38:43 AM

It’s clear that certain customers generate more profits than others, just as some products offer greater economic returns than others, as I’ve noted before. For this reason, efforts to improve customer profitability are not a new trend. Good managers have always looked for ways to achieve the highest sustainable margins. However, at some point, almost all businesses realize that increasing sustainable profitability can’t be achieved simply through increasing revenue or cutting costs. Those straightforward approaches are fine for tactical, one-off decisions, but they’re too simplistic for designing and implementing business strategies.

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Topics: Analytics, Business Analytics, Business Performance Management (BPM), CRM, Customer Performance Management (CPM), Financial Performance Management, Financial Performance Management (FPM), Information Applications (IA), Operational Performance Management (OPM), Profitability, Sales Performance Management (SPM), Office of Finance, Business Intelligence

The Financial Close Measures CFO Effectiveness

Posted by Robert Kugel on Jul 2, 2012 11:07:18 AM

What’s a fast, free and reasonably reliable way of gauging the effectiveness of a finance department’s management? It’s the number of days it takes it to close the books. Companies that take six days or fewer after the end of the period to close their monthly, quarterly or semiannual accounts demonstrate a basic level of effectiveness that those that take longer do not. In my judgment, finance executives should regard a slow close as a negative key performance indicator pointing to less-than-effective management on their part. I draw this conclusion from our recent benchmark research, which  followed up similar research we completed in 2007.

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Topics: Business Analytics, Business Performance Management (BPM), CFO, close, Consolidation, Controller, Data, Document Management, Financial Performance Management, Financial Performance Management (FPM), Governance, Risk & Compliance (GRC), Sales Performance Management (SPM), XBRL, Office of Finance, Business Intelligence