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        Robert Kugel's Analyst Perspectives

        One of the major issues IT executives face is how to charge their departmental costs back to each part of the business according to their usage. It’s a touchy issue that can be the source of end-user disenchantment with the performance and contribution of the IT organization. Ultimately, charge-back friction can hobble IT’s ability to make necessary investments in new capabilities and become the primary cause of misallocated IT spending. The two risks are related: Unless an IT department can...

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        Topics: Performance Management, Office of Finance, Operational Performance Management (OPM), Budgeting, Analytics, Business Analytics, Business Intelligence, CIO, Enterprise Software, Business Performance Management (BPM), CFO, Financial Performance Management (FPM), CEO

        I recently had a briefing from Vertex on its tax data warehouse (TDW), a key component of its tax technology platform Vertex Enterprise. The TDW concept has been around for decades, but the earliest versions were custom-built and hampered by the technology limitations of their day. This made them expensive to deploy and maintain and constrained their ability to adapt to changing corporate requirements. The basic idea behind a TDW is straightforward: a data store that makes all tax data readily...

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        Topics: Master Data Management, Performance Management, Office of Finance, finance transformation, Tax, Business Analytics, Business Collaboration, Business Performance Management (BPM), CFO, Financial Performance Management (FPM)

        I recently received an update from ERP software vendor Epicor, my first since it was acquired in May 2011 by Apax Partners, a private equity company, and simultaneously merged with Activant, an ERP and point-of-sale software company serving midsize retailers and distributors. In my view, taking the company private is a good idea since it will have to make ongoing investments that would not have been treated kindly by the stock market. Bringing Epicor and Activant together (and perhaps adding...

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        Topics: Big Data, Microsoft, Mobile, SAP, Social Media, ERP, Operational Performance Management (OPM), Dynamics, Epicor, Sage, Analytics, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Oracle, Business Performance Management (BPM), CRM, Financial Performance Management (FPM), Infor, Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM), Social, Financial Performance Management

        I recently met with Infor’s management team, led by CEO Charles Phillips. Phillips joined Infor in October 2010 after leaving Oracle, taking several other executives with him, including Duncan Angove, now president of Infor, and Pam Murphy, now the COO. In addition to the changes in the executive suite, Soma Somasundaram, who had been at Infor and its predecessor companies since 1995, became EVP in charge of R&D. A private company, Infor had been keeping a low profile for the past several...

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        Topics: Salesforce.com, Social Media, ERP, Human Capital Management, Marketing, Operational Performance Management (OPM), Epiphany, expense management, Lawson Software, Business Analytics, Business Collaboration, Business Mobility, Cloud Computing, Business Performance Management (BPM), finance, Financial Performance Management (FPM), Infor, Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM), Financial Performance Management

        Risk has always been an integral part of business, but as I’ve noted, companies deal with risk with varying degrees of effectiveness. A complex, ongoing process, operational risk management identifies risks to support successful operations of an organization, estimates the monetary and other measurable impacts if a risk event occurs, establishes methods for mitigating the severity of impacts should they occur, continuously measures the probability of a risk occurring within a relevant period of...

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        Topics: Big Data, Performance Management, Governance, GRC, Office of Finance, Operational Performance Management (OPM), Reporting, balanced scorecard, enterprise risk management, KRI, Business Analytics, In-memory, Business Performance Management (BPM), Financial Performance Management (FPM), Risk, Sales Performance Management (SPM)

        My colleague Mark Smith and I recently chatted with executives of Tidemark, a company in the early stages of providing business analytics for decision-makers. It has a roster of experienced executive talent and solid financial backing. There’s a strategic link with Workday that reflects a common background at the operational and investor levels. As it gets rolling, Tidemark is targeting large and very companies as customers for its cloud-based system for analyzing data. It can automate alerts...

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        Topics: Big Data, Data Warehousing, Master Data Management, Performance Management, Planning, Predictive Analytics, GRC, Operational Performance Management (OPM), Budgeting, Risk Analytics, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Cloud Computing, Data Governance, Data Integration, In-Memory Computing, Information Management, Mobility, Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Risk, Sales Performance Management (SPM), Workday, Workforce Performance Management (WPM), Financial Performance Management, Integrated Business Planning, Strata+Hadoop
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        • Ventana Research’s Analyst Perspectives are fact-based analysis and guidance on business, industry and technology vendor trends. Each Analyst Perspective presents the view of the analyst who is an established subject matter expert on new developments, business and technology trends, findings from our research, or best practice insights.

          Each is prepared and reviewed in accordance with Ventana Research’s strict standards for accuracy and objectivity and reviewed to ensure it delivers reliable and actionable insights. It is reviewed and edited by research management and is approved by the Chief Research Officer; no individual or organization outside of Ventana Research reviews any Analyst Perspective before it is published. If you have any issue with an Analyst Perspective, please email them to ChiefResearchOfficer@ventanaresearch.com

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