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        Robert Kugel's Analyst Perspectives

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        The Office of Finance Market Agenda for 2022: Effectiveness and Profits

        Ventana Research recently announced its 2022 Market Agenda for the Office of Finance, continuing the guidance we have offered since 2003 on the practical use of technology for the finance and accounting department. Our insights and best practices aim to enable organizations to operate with agility and resiliency, improving performance and delivering greater value as a strategic partner.

        1-Feb-08-2022-03-33-34-67-PMWe craft our annual market agenda using our firm’s expertise in business requirements, especially the complexities of accounting, tax and capital markets, combined with our knowledge of technology vendors and products. As a result of our market research, we can offer insights and best practices to both the lines of business and IT as well as across industry verticals, providing guidance that will help every organization reach its maximum potential.

        The long-awaited, accelerated adoption of digital technology by the Office of Finance began in 2020 as organizations were forced to adapt to remote working environments. “Virtual” is now the adjective of choice describing almost all core finance and accounting processes. Yet, despite recent encouraging signs of faster technology adoption, transforming department processes and practices is likely to evolve slowly because the key impediment remains the difficulty of changing organizational behavior, commonly referred to as “change management.” For that reason, although nine in 10 executives say they want their finance and accounting department to be a strategic partner to their organization, but by 2025 fewer than one-third will evolve into this role, limiting their company’s performance.

        VR_2022_OOF_Assertion_2_Square (1)To cope with a virtual working environment and adapt to rapidly changing markets and economic environments, we have been witnessing an accelerated conversion from manual processes to applications that enable finance and accounting professionals to eliminate rote, repetitive work and reallocate their time to projects requiring their knowledge and experience. In the coming decade, technology will transform how the finance and accounting department operates, more so than over the past 50 years. Artificial intelligence (AI), machine learning (ML), bots, robotic process automation (RPA), enterprise data management, blockchain distributed ledgers, cloud computing and restructured architecture — these technologies will bring us closer to that longed-for state where computers adapt to the individual rather than requiring the individual to adapt to the shortcomings of computers. Technology will finally be able to transform all aspects of the Office of Finance, including accounting, planning and analytics, budgeting and closing. Our Finance practice has six focus areas: Business Planning, Enterprise Resource Planning and Continuous Accounting, Financial Performance Management, Profitability Management, Digital Finance, and Revenue, Lease and Tax Accounting.

        Business Planning

        Ventana Research coined the term “integrated business planning” (IBP) almost 15 years ago to describe a process that supports enterprise-wide, high-participation, rapid-planning cycles. These cycles provide detailed answers to “what-if” questions in seconds or minutes, not hours or days. Budgeting and planning are simplified for business unit managers, and finance departments gain a detailed, forward-looking view of the income statement, balance sheet and cash flows. IBP employs technology such as in-memory computing, advanced analytics and interactive planning to make planning and budgeting processes more agile and easier. Our 2022 Business Planning Value Index and Benchmark Research focuses on how financial planning and analysis (FP&A) groups can finally make planning and budgeting more of a business tool, one that is easier for budget owners to use, significantly enhancing the business value of these processes.

        ERP and Continuous Accounting

        VR_2022_ERP_and_Cont_Acct_Assertion_2_Square (1)Our 2022 research will highlight the transformational role of modern ERP systems and other maturing technologies. Continuous accounting is a technology-driven approach to managing transaction recording and accounting that takes advantage of current technology to streamline and restructure workloads. Continuous accounting can provide organizations with more real-time information and insight. It also helps CFOs address two key challenges: cutting administrative overhead and attracting and retaining the best talent by eliminating unproductive and soul-deadening accounting chores. We will also examine how companies are adopting a “virtual audit,” a transformation of the now-accepted remote audit that provides external auditors with limited, read-only access to key systems, significantly reducing staff workloads. We assert that by 2025, two-thirds of organizations will have applied continuous accounting principles to close the books within one business week, up from 50% today.

        Financial Performance Management

        Financial performance management applies technology to the full cycle of departmental functions — corporate and strategic finance, planning, forecasting, analysis, closing and reporting. Close automation, especially, has become a priority to accelerate the accounting cycle, reduce workloads and relieve staff stress. Our research in 2022 will spotlight the evolving role and mission of the FP&A group and the importance of technology to support that evolution. We also will investigate the extent to which organizations are employing advanced analytics. Our research finds that one-half of finance organizations fail to utilize technologies that would enable a faster accounting close, providing executives and managers with important information sooner. We assert that, as a result of accelerated adoption of technology, by 2025, two-thirds of finance and accounting departments will be able to close their quarterly books within six business days, up from one-half today. We will pursue additional research on this issue in 2022. In 2021 we introduced the term Intercompany Financial Management (IFM), a discipline for structuring and handling transactions within a corporation and between its legal entities, designed to maximize staff efficiency and accounting accuracy while optimizing tax exposure, minimizing tax leakage and ensuring consistent tax and regulatory compliance. IFM addresses a significant (if often unrecognized) problem for many companies because performing IFM well requires the ability to execute the minutiae of statutory and tax accounting details effectively to support the achievement of high-level corporate objectives.

        Profitability Management

        VR_2022_Profitability_Management_Assertion_2_Square (1)Profitability management is a cross-functional effort that integrates finance and sales to achieve an optimal balance of revenue and margin objectives. This is an effective performance-management tool because it is a data- and analytics-based methodology, designed to consistently achieve higher sales and fatter margins. Ventana Research asserts that by 2024, just 35% of FP&A teams in organizations will be able to deliver actionable customer and product-profitability analysis. We assert that by 2024, one-third of organizations will have implemented a profitability management initiative.

        Digital Finance

        Our research on this topic in 2022 will explore how digital finance can shift the balance of the department’s work from transaction processing and reporting to forward-looking operational and financial analyses. Digital finance utilizes technology to eliminate rote, repetitive work and while improving the quality of financial processes and financial statements. For example, global organizations that have complex intercompany transaction structures can use digital finance technology to reduce costs, increase control and enhance compliance. Through 2025, almost all multinational organizations that do not adopt IFM will struggle with profit leakage caused by lapses in handling VAT, income tax and transfer pricing decisions. These technologies, including AI/ML, RPA and blockchain distributed ledgers, will effect a profound change in the Office of Finance’s role, fueling a more substantial challenge to “we’ve always done it this way” inertia.

        Revenue, Lease and Tax Accounting

        Managing taxes challenges CFOs because statutory accounting and tax authority reporting requirements have become more demanding, increasing workloads. Rising tax rates and more rigorous enforcement makes more focused tax management necessary. Using dedicated tax applications enables tax and accounting departments to operate more efficiently, giving them more time for tax analysis and planning to minimize tax expense as well as providing executives and boards greater transparency in tax provision and tax positions. For this reason, we assert that by 2025, two-thirds of product companies with multinational operations will use software to manage transfer pricing to manage compliance consistently and reduce risk.

        Organizations have already made significant investments in software to reduce the burden of recent revenue and lease accounting standards, but some have found that they made the wrong choice. Moreover, those that have adopted a subscription or recurring revenue model are finding their existing ERP system inadequate for that business model. The new standards are more principles-based, requiring effective process control and comprehensive disclosures. The largest multinationals are discovering the need for Intercompany Financial Management. We assert that by 2025, two-thirds of product companies with multinational operations will use software to manage transfer pricing to manage compliance consistently and reduce risk.

        Finance and accounting organizations turned a corner in 2021 and continue to accelerate their adoption of technology in 2022, increasingly embracing digitization. Subscribe to our Ventana Research community to stay up to date on our 2022 research efforts. Visit the Office of Finance page and focus areas for more research facts and best practices.

        Regards,

        Robert Kugel

        Authors:

        Robert Kugel
        Executive Director, Business Research

        Robert Kugel leads business software research for Ventana Research, now part of ISG. His team covers technology and applications spanning front- and back-office enterprise functions, and he personally runs the Office of Finance area of expertise. Rob is a CFA charter holder and a published author and thought leader on integrated business planning (IBP).

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