Robert Kugel's Analyst Perspectives

With IT Departments, Companies Get What They Deserve

Posted by Robert Kugel on Mar 20, 2011 8:17:12 PM

One of the many interesting findings that came out of Ventana Research’s comprehensive benchmark research on business analytics was partly buried in an analysis of maturity groups. The Maturity Index of our research benchmarks classifies organizations at four maturity levels (from bottom to top, Tactical, Advanced, Strategic and Innovative) in each of four categories: People, Process, Information and Technology. We’ve conducted more than 100 benchmarks during the past seven years, covering thousands of organizations and gauging their maturity in performing important operations. We’ve consistently found an interrelationship among the people, process, information and technology dimensions in every major business issue. That is, companies that fall short in one dimension tend to fall short in others, and usually to the same degree, precisely because corporate pathologies are self-reinforcing.

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Topics: Social Media, Operational Performance Management (OPM), Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Technology, Chief Information Officer, Cloud Computing, Collaboration, Enterprise Software, Information Technology, Mobility, Operational Intelligence, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Financial Performance Management (FPM), Information Management (IM), IT Performance Management (ITPM), Sales Performance Management (SPM), Supply Chain Performance Management (SCPM), Workforce Performance Management (WPM)

Infor’s Hospitality Applications Software Business

Posted by Ventana Research on Mar 17, 2011 7:18:07 PM

The hospitality industry has a complex structure. It is highly fragmented, with many small operations but also a significant number of global companies. Moreover, a property can be managed by one company (the brand name over the door) yet owned by another, which might be a one-off local real-estate partnership or a larger-scale owner of multiple sites. The consumer side of hospitality has its own challenges as well, resulting from the dramatic shifts brought about by the Internet in how people worldwide buy travel and leisure services.

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Topics: Performance Management, Operational Performance Management (OPM), Hospitality, Analytics, Chief Information Officer, Enterprise Software, Business Intelligence (BI), Business Performance Management (BPM), Customer Performance Management (CPM), Infor, Information Management (IM), Sales Performance Management (SPM)

The Technology Stack and Innovation: SAP & The Rest

Posted by Robert Kugel on Dec 14, 2010 9:48:23 AM

Vishal Sikka raised an important point about the software business during his remarks at the SAP Global Influencer Summit that my colleague just assessed (See: “SAP Elevates Technology Strategy for Enterprise Software and Solutions“). He contrasted the business strategy of consolidation that other companies are pursuing with his view of SAP’s strategy of innovation. In one sense, this assertion is an attempt to disparage Oracle’s and to some extent IBM’s approach to constructing an IT business portfolio, even though SAP itself has been a consolidator in recent years. (Business Objects and Sybase, for example, are significant components of SAP’s product universe and go-forward strategy.) However, I believe consolidation vs. innovation is an important point to consider as we enter the second decade of the 21st century because it points to the potential for a basic shift in the dynamics of the software business.

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Topics: SAP, Analytics, Chief Information Officer, Cloud Computing, Collaboration, Enterprise Software, Mobility, Uncategorized

Happy BIRT Day

Posted by Robert Kugel on Nov 27, 2010 12:04:07 PM

Actuate held its annual customer day in San Francisco amid the happy chaos of the World Series champion Giants’ ticker-tape celebration, and on that day the company’s ticker symbol changed from ACTU to BIRT (a shift, incidentally, botched by NASDAQ). There was a great deal of focus on its ActuateOne platform (which my colleague reviewed here) and the advancements in using open source software like BIRT with now over ten million downloads, but the aspect I want to highlight is the BIRT spreadsheet (originally Actuate’s e.Spreadsheet).

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Topics: Microsoft, Open Source Software, Business Analytics, Business Intelligence, Chief Information Officer, Actuate, BIRT, Business Intelligence (BI), Information Management (IM), Microsoft Excel, Spreadsheets